Frequently Asked Questions

Yes! The delivery services found on our website include the cost of the driver returning to collect the equipment from you once the hire period is complete. Delivery prices on the website include delivery and pick up during business hours Monday to Friday from 9:00am to 5:30pm, excluding public holidays. For delivery and collection services after hours and on weekends, please contact us.

If your event has to be postponed due to COVID-19 restrictions, we will gladly apply a full credit for the amount paid, to be applied to a new event date when it is possible to progress with your hire. This offer is not able to be applied to orders where the delivery has already been packed and dispatched or the booked labour and/or services have been provided.

All bookings placed online are subject to a 24 hour cooling off period. If you need to cancel your order after it has been placed and paid for, you can do so within 24 hours of the order being placed online and receive a full refund. Orders changed or cancelled after the 24 hour limit will be subject to the following terms and conditions:

If the booked equipment and/or labour is cancelled or substantially reduced after the time of booking, a cancellation fee calculated from the total booking amount will be payable as follows: More than 14 days notice 25%; Between 7 and 14 days notice 50%; less than 7 days notice 100%. The booking payment is non-refundable in the event of rain, storms, unacceptable weather or circumstances resulting in the cancellation of the event or occasion regarding the hire or use of equipment. A credit may be applied for future events at the managers discretion if bookings are cancelled due to unforseen circumstances and have not already been dispatched or delivered.

Yes. Brisbane Festoon Hire and Brisbane Event Lighting is a professional business, providing only the best in equipment, services and customer care. All of our work is covered by public and products liability insurance and our certificates of currency can be provided upon request for venues requiring them prior to the commencement of work. Our staff are also covered by WorkCover Qld.

Yes. Our equipment is tested and tagged according to electrical safety standards and our equipment is thoroughly checked each and every time it is dispatched and again once returned to uphold safety and quality standards for our staff and customers.

Yes. Our range is quite extensive and not everything has made it on our website yet, so if you are looking for something that isn't listed here, please feel free to send us an email and we'll do our best to help you out. If we don't carry the item you're looking for, we'll do our best to point you in the right direction.

Our prices cover the hire of our equipment for 1 to 3 days. Day 1 being pick up or delivery of the order. Day 2 for the use of and day 3 for pack down and return. For example, for a weekend wedding held on a Saturday, pick is available on the Friday with return on the Monday. For mid week events, pick up can be the day prior to the event, with return the day after. We are flexible and happy to operate with longer hire periods if required. Please contact us for weekly or long term hire rates.

Yes. We travel wherever we are needed. A reasonable delivery and pickup fee is applicable in most cases based on the distance travelled. If you need it, we bring it! A minimum spend of $100 is required in additional to deliver and pick up service fees in order to cover labour and travel costs.

We sure do! The friendly and professional team at Brisbane Festoon Hire will provide you with some options during the quoting process to suit your event space and include the necessary labour services to make it all come together.

The majority of our equipment is available for DIY hire by either picking up from us and returning to our warehouse, or by having the equipment delivered to your address. Some items however are required to be installed and handled by our experienced team to ensure safety for both the equipment and for the audience they are being used for.

For equipment that is booked for weekend use, pick up will generally be available on a Friday with return required on the Monday. If equipment is booked for a mid week event, pick up can be the day prior to the event with return the day after the event.

Please discuss your approximate pickup and return times with one of our friendly staff.

If you would like to pick up a day earlier or return a day later, a 50% hire rate of the total hire amount will be applied per day of extended hire.

Absolutely! Our friendly team will be more than happy to help narrow down the options to suit the look, theme and atmosphere you desire for your event. Be it for DIY equipment hire or completely installed by us, we'll help you to find the right fit.

For equipment that is booked for weekend use, pick up will generally be available on a Friday with return required on the Monday. If equipment is booked for a mid week event, pick up can be the day prior to the event with return the day after the event.

Please discuss your approximate pickup and return times with one of our friendly staff.

Brisbane Festoon Hire is a branch of Brisbane Event Lighting, a much larger events solutions supplier, providing professional lighting, audio and vision equipment hire for events from the Sunshine to the Gold Coast. If you need audio, vision, staging or effects equipment along with the lighting for your event, give us a call!

To receive an obligation free quote, all we need are the main details of your event which are listed on the quote request forms at the bottom of each page on our website. If your event is in a backyard or venue, we usually ask for some photos of the space that you would like to be decorated, to be sent through via email. Be sure to include the details of the event when sending photos to ensure that we have all the correct information ready to go. Information such as the dimensions of the space, the height and potential install and removal times are also helpful in speeding up the quoting process.

If all the necessary information is provided, along with photos and dimensions (if needed), we can usually send through a quote within a few days of receiving the request. For DIY hire items, all we need to know is the date and quantity required and we can normally provide a quote over the phone or via email. In peak wedding and event seasons (March - April, August - December) it may take a few days to weeks to receive your quote from us due to the volume of installations being completed during this time.

After receiving a quote, we require the go ahead from you to turn the pending booking into an invoice. At the time of confirmation, we require a non-refundable 25% deposit of your invoice total to be paid within 7 days of receiving the invoice to lock in the hire of the equipment and the labour services quoted. Verbal bookings will not reserve equipment and/or services. The remaining amount of your invoice after the deposit has been paid is due in full 7 days before the date of hire as specified on your invoice. A receipt will be provided via email after any and all payments have been received.

We can cater for last minute bookings, however we pride ourselves in making sure that you get the best service and solution for your event, which requires time. For weddings and events in March, April, May, August, September and October - we suggest that you lodge your quote request with us at least a month prior to ensure that we can give your event the attention it requires, all the while handling our current bookings and installations at that time. Left it a bit late? Don't stress, send us an email or give us a call, we will do our best to help you all!

Payment can be made via direct deposit to the details specified on your booking invoice. A link to pay via credit card is provided on your invoice if you wish to process a credit card online via the credit card portal. A receipt will be provided via email after any and all payments.

Yes. As long as a 25% deposit is paid up front, you can make small payments leading up to your date of hire, as long as the full amount has been paid 7 days prior to the date of hire.

The customer is responsible for providing 24-hour security and insurance for the equipment whilst it is on hire, at a job site, venue, in storage or transit. The customer is responsible for full repair costs or replacement of damaged, stolen or missing equipment whilst on hire. Damaged, stolen or missing equipment will be invoiced at the full cost of replacement or repair and is payable at the time of receiving the invoice. All equipment is thoroughly checked before leaving and entering our shelves.

If the booked equipment and/or labour is cancelled or substantially reduced after the time of booking, a cancellation fee calculated from the total booking amount will be payable as follows: More than 14 days notice 25%; Between 7 and 14 days notice 50%; less than 7 days notice 100%. The booking payment is non-refundable in the event of rain, storms, unacceptable weather or circumstances resulting in the cancellation of the event or occasion regarding the hire or use of equipment. A credit may be applied for future events at the managers discretion if bookings are cancelled due to un-forseen circumstances and have not already been dispatched or delivered.